From enquiry to care year

Eight steps, with the decisions kept in your hands.

We check suitability before payment, wait through cooling off before service begins, and treat any repair as a new choice.

Describe your appliances

Send the type, make, model, serial number where available, approximate age, condition and your service postcode.

We review appliance and address details, then confirm what can be registered and which plan applies.

Once approved, you use Stripe’s hosted Checkout to make one Bacs Direct Debit payment. Kim Kitch Care does not receive your full bank account number.

After payment clears, we send your order confirmation, registered appliance list, terms, cooling-off information and exact dates.

Membership services begin only after the 14-day cooling-off period. Then you can arrange the planned annual care visit.

During the term, contact us for email troubleshooting or an eligible priority diagnostic appointment.

If repair is possible, we set out parts, labour, total price and timing separately. Work begins only after your express approval.

Your membership closes at the stated end date. There is no rolling renewal; buying another year is entirely your decision.

A useful pause

First we confirm the appliance details and service postcode. Only an approved customer is directed to Stripe for payment.