Cancellation and Refund Policy

Your cooling-off right

You may withdraw from the membership without giving a reason from the date the contract is formed until 14 days later. Membership services do not begin inside this period. When a valid request reaches us during cooling off, we return the full membership price within 14 days.

How to tell us

Use our contact form, choose “Cancellation” and make a clear statement that you want to cancel. Alternatively, write to Kim Kitch Care, 10 Grainger Park Road, Newcastle Upon Tyne.

Include your name, service address, order or membership reference and the date of the request. We confirm receipt in a form you can retain, normally by email.

Ending after the first 14 days

You can ask to close the membership early at any time. We calculate the refund as:

price paid × complete unused days remaining ÷ total days in the term

No administration fee is charged, and we do not deduct an amount for membership services already used. This policy does not reduce any remedy available where we have failed to meet the contract.

How and when refunds arrive

We submit an approved refund through Stripe to the original payment method within 14 days. After submission, a Bacs refund commonly needs a further three to four business days to reach the account, although the customer’s bank may take longer.

Please do not also claim an indemnity refund from the bank for the same amount, because two refunds for one payment would need to be corrected.

Cancelling a Direct Debit mandate

You may cancel a mandate through your bank or ask us to arrange cancellation. Stopping the mandate prevents a later collection under that mandate, but it does not by itself close the membership contract, determine what is properly payable or generate a refund. No renewal debit is scheduled in this membership model; please still contact us so the record is closed correctly.

Model cancellation wording